Warranty

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All of our products are covered under warranty. As we are based in Prague, Czech Republic, a European Union member state, European and Czech law apply.

Rest assured that our Technical support is always available to help you under any circumstances, even if the issue is not covered under warranty, or the printer is original but purchased from a third party. Feel free to contact our Customer support.

Warranty periods

Products purchased as a kit (printers, upgrades, accessories, parts)

The warranty applies to every part separately when purchasing detached pieces or a kit. Still, feel free to contact our support if you encounter any issues during or after the assembly.

Although the warranty covers individual components, on a kit it does not include repair service or shipping costs for our in-house technicians. It is possible to send the printer for a Factory repair, but it will be charged.

Warranty periods for the EU region and the rest of the world: 

• 2-year warranty for consumers from the EU, Lichtenstein, Switzerland, Norway, and Iceland
• 1-year warranty for enterprises from the EU 
• 1-year warranty for the rest of the world (any country not mentioned above) 

This warranty is voided by:

• Any damage caused by not following the instructions in your printer's handbook and not performing regular maintenance.
• Any damages caused by improper assembly of the product.
• Any damage caused by improper use, maintenance, or operation of the printer.
• Any damage caused by long-term lack of maintenance.
• Using the printer in improper conditions (temperature, dustiness...).
• Upgrades or add-ons that are not officially supported.

For proper guidelines, always refer to our assembly manuals and our 3D Printing handbook or contact our official support.

Pre-assembled products 

With the purchase of a fully assembled printer or any accessory, the warranty also applies to the assembly. Our support team is ready to assist you with any issues.

Warranty periods for the EU region and the rest of the world: 

• 2-year warranty for consumers from the EU, Lichtenstein, Switzerland, Norway, and Iceland
• 1-year warranty for enterprises from the EU
• 1-year warranty for the rest of the world (any country not mentioned above)

This warranty is voided by:

• Any damage caused by not following the instructions in your printer's handbook and not performing regular maintenance.
• Any damage caused by improper use, maintenance, or operation of the printer.
• Any damage caused by long-term lack of maintenance.
• Using the printer in improper conditions (temperature, dustiness...)
• Using upgrades (be it hardware or software) or add-ons that are not officially supported

The warranty does not cover normal, expected wear and tear caused by using the printer for its intended purpose.

Third-party purchases

In case a printer was not directly purchased from our e-shop, the warranty is valid for one year from the date on which the printer was delivered originally (not the second-hand purchase). To use the warranty, make sure that you get from the seller the original invoice of the printer and make an account in our e-shop.

How to handle a warranty case

Any warranty case must be submitted to our official support channels (chat or email). In case the product was bought from a reseller, contact us first so that we can help you diagnose the problem, then turn to your reseller for spare parts if needed.

Documentation needed for a warranty case:

1. The number of the original invoice containing the product and the product's serial number.
2. A brief description of the problem along with clear evidence of its presence (e.g., Photo and video documentation).

Notes about warranty

• In case we have provided a free replacement part, the warranty does not reset. In compliance with European and Czech law, the original warranty period still applies.
• In case you have sent a product back to us for repair, the warranty duration is "paused" while it is on its way back to us, in repair, and on its way back to you. In other words, the warranty is extended by the number of days that the product is gone for repair.
• We do not have any agreement with any third-party Extended Warranty provider. If you are using such services, refer to the Terms and Conditions of your contract to see if and how it applies.

Limited warranty on consumables

Some parts of our products inevitably "get used up" over time. For these parts, specific conditions apply, unless failure has occurred due to a defect in materials or workmanship.

Extended warranty

We offer the possibility to extend the warranty time for the products in the table below. A warranty extension can be bought at the same time as the product, adding it to the same cart. 

Warranty extension cannot be purchased separately from the product, or at a later time.